Our Services

Exemplary services in Business Process Management

Experience the exemplary business process management solutions 

Increase Capacity

We handle a variety of tasks and operations that would otherwise be too much for your in-house team. You can do more with limited resources, allowing you to expand your business and reach new customers. With the capacity gained from outsourcing, you can accelerate growth and achieve success faster. You can quickly scale up or scale down operations in response to market demands.

Business Process Outsourcing (BPO)

Many businesses, from small startups to large companies, opt to outsource processes, as new and innovative services are increasingly available in today’s ever-changing, highly competitive business climate.

  • Contact Center
  • Data Processing 
  • Customer support 
  • Inbound
  • Outbound sales
  • Tech Support 
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Knowledge Process Outsourcing (KPO)

Knowledge Process Outsourcing (KPO) means information related business task or knowledge-based processes such as research, analysis, consultancy or any other high-level task are outsourced

  • Research services
  • Customer analysis 
  • Portfolio analysis 
  • Claims processing 
  • Credit underwriting 
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Human Resource Outsourcing (HRO)

HRO, or human resource outsourcing, is an arrangement in which a third-party administers HR on behalf of another business, allowing it to focus more attention on growth-related objectives.

  • Recruitment 
  • Training and development 
  • Contract staffing 
  • Payroll processing 
  • Accounting 
  • Book keeping 
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Exclusive Services For The Gaming Industry

At Zero Lag Solutions, we specialize in high-performance BPO and contact center solutions tailored to the gaming industry and beyond. Our expertise helps global companies scale support operations, enhance community engagement, and safeguard in-game experiences.

Player Support (Customer Service, Technical Support)
  • 24/7 support for players globally.
  • Quick and efficient ticket resolution through chat, email, and in-game help.
  • Automation of frequently asked questions reduces response time.
  • In-depth technical troubleshooting to improve player retention
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Community Management & Moderation
  • Proactive moderation of community platforms to build powerful and loyal communities.
  • Real-time moderation of in-game chat, leaderboards etc to provide a positive environment.
  • Crisis management and escalation methods are used to successfully deal with delicate circumstances
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Cheat Detection & Player Behavior Analysis
  • Proactive detection of cheating, hacking, and harmful behavior.
  • Preventing fraudulent activities that affects game integrity.
  • Helping developers improve their anti-cheat policies.
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Zero Lag Solutions Advantages

Outsourcing has become the most prevalent option that businesses are opting to compete in the global market. Since the pandemic, when everyone goes online, the sudden need of delivering excellent customer service is mandatory.

Zero Lag Solutions is known for providing high-quality outsourcing services at a reasonable price. It has become one of the most popular outsourcing company due to the presence of skilled workforces.

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1. Skilled Workforce

We are known to hire skilled people who have expertise in the outsourcing field. They are qualified to handle criticalities while offering services like back-office support, customer support, data processing. 

2. Cost-Effectiveness

We are known for delivering cost-effective solutions without compromising the quality. The number of talents and their domain expertise, degree of education, and proficiency in spoken English make us compatible.

3. Level of Expertise

Zero Lag Solutions have a track record for solving criticalities and providing subpar outsourcing solutions while completing projects at the stipulated time.

4. Scalability

We are known for agility and scalability in terms of continuous delivery of quality outsourcing services to you.

5. Turnaround Time

We are known to have a skilled workforce and the latest technologies & infrastructure that make us provide lesser turnaround time. 

6. Latest Technology

Zero Lag Solutions offer you phone connectivity, IVR system, CRM software, predictive dialer, UPS, high-speed internet, strong data privacy, and so on.